Privacy Policy

This Privacy Policy applies to the J1 Dental website. The J1 Dental website is provided for general information and educational purposes only and may contain links to other websites. Once you leave our website, J1 Dental is not responsible for the privacy practices of other websites. We encourage you to review the privacy statements of each website you visit.

J1 Dental is committed to protecting your privacy and handling personal information and sensitive information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect And How We Use It

Information you provide

We may collect personal information when you submit forms or make enquiries through our website, including name, email address and phone number. This information is used solely to respond to your enquiry, to schedule or manage appointments, and to communicate with you about your request.

Sensitive and health information

As a dental practice, J1 Dental also collects health information, which is classified as sensitive information under the Privacy Act 1988. Health information is collected only with your consent, or where permitted by law, and only where it is necessary to provide dental care, manage your treatment, and meet legal, regulatory and professional obligations.

Practice management and bookings

J1 Dental uses Dentally as its secure practice management and booking software. When you book an appointment or become a patient, personal information and health information is collected and stored within Dentally for the purposes of managing appointments and recalls, maintaining clinical records, providing dental care, and meeting legal, regulatory and professional obligations.

Dentally stores data securely and may host information on servers located outside Australia, including in jurisdictions such as the United Kingdom or European Union. J1 Dental takes reasonable steps to ensure that overseas service providers handle personal information in a manner consistent with Australian privacy laws and data protection standards.

Communications

If you choose to receive emails or SMS messages from us, such as appointment confirmations, recalls or practice updates, you may opt out of non-essential marketing communications at any time. For emails, use the unsubscribe link. For SMS, reply STOP to any message.

Marketing communications are sent only where you have consented or where permitted by law. Clinical and administrative communications required for your care are not marketing communications and may still be sent where necessary.

Passive Information We Collect

When you use our website, we may automatically collect non-identifying information such as IP address, browser and device type, and pages visited and interactions. This information is used to understand website usage and improve performance and user experience.

Disclosure of Information

J1 Dental does not sell or trade your personal information.

We may disclose personal or health information only to service providers supporting our operations, such as Dentally, IT providers, website hosting and messaging services, where required or authorised by law, or to regulatory or professional authorities as required. All disclosures are limited to what is reasonably necessary for the relevant purpose.

Access, Correction and Complaints

You may request access to, or correction of, personal or health information we hold about you by contacting us using the details below.

We will respond to access, correction or privacy complaints within a reasonable period, usually within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Data Retention

Personal and health information is retained only for as long as required to provide dental care, to meet legal, regulatory and professional record-keeping obligations, and to maintain accurate and complete patient records.

Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and measure website usage. You can control cookies through your browser settings, however disabling cookies may affect website performance.

Children's Privacy

J1 Dental may provide services to children. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

Information Security

We take reasonable administrative, technical and physical measures to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure. While no system is completely secure, we work to minimise risks and respond promptly to any concerns.

Data Breaches

In the event of an eligible data breach that is likely to result in serious harm, J1 Dental will comply with the Notifiable Data Breaches scheme. This includes notifying affected individuals and the Office of the Australian Information Commissioner where required by law.

Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be published on this page with the revised date.

Contact Us

J1 Dental
Shop 3/671 Cusack Lane, Jimboomba QLD 4280
Phone: 07 2102 4257
Email: jimboomba@j1dental.com.au

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